Yarda

Simplifying Yarda's Funnel for user retention

overview

Yarda, based in Australia, is a lawn care start-up that prides itself on offering a personalised experience while tackling environmental issues. Using a customer's location and lawn size, Yarda can tailor a plan that takes weather, soil and grass type into account to ensure that people who use their products are impressed with the improvement in the quality of their lawn.

Research

Defining the problem

Yarda's existing user experience lacked personalisation and ease of use. The multi-step survey process was complex and overwhelming for users, resulting in a high drop-off rate. The absence of a dedicated user dashboard limited users' ability to track progress and access relevant resources. Furthermore, the branding and website design did not effectively communicate Yarda's unique selling points.
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Design process

I redesigned Yarda's Brand and funnel by researching competitors, creating user flows and wireframes, designing UI elements, and collaborating closely with developers. The result was a user-centric experience with streamlined questionnaires, a product page, and a user dashboard, all aimed at enhancing engagement and satisfaction.

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Research and Analysis

During the initial phase, I first create a project roadmap to help the client visualise the process and what we are aiming for. I then started off by conducting comprehensive research to analyze existing funnels and studied competitor websites. This helped me gain insights into effective strategies and identify areas for improvement. Through user feedback and industry best practices, I pinpointed pain points and potential opportunities to enhance the user experience.

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User Flows and wireframes

To create a seamless user experience, I developed user flows based on research findings and user requirements. These user flows guided the creation of wireframes, which depicted the logical sequence of screens and interactions. I collaborated with the client to finalize the chosen user flow and wireframes that best met their needs.

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UI Design

Based on the chosen wireframes, I translated them into high-fidelity UI designs. This involved incorporating new brand guidelines to create visually appealing and cohesive interfaces. I focused on delivering a user-friendly design across the home page, questionnaires, product page, and user dashboard.

Funnel Design

The key deliverable of this part of the project was the redesigned funnel. It started with the home page, where users entered their address. I then simplified the series of questions about their lawn, ensuring an intuitive and user-friendly experience. The next step was designing a product page to showcase Yarda's customized nutrient subscription plans effectively. Finally, I developed a user dashboard, providing customers with a centralized hub to manage their lawn care subscriptions and track their progress.

Collaboration with Developers

Throughout the project, I closely collaborated with the development team to ensure the successful implementation of the funnel design. This involved understanding their technical requirements, addressing any constraints or feasibility concerns, and providing ongoing support. I made necessary updates to the UI designs and the Figma file based on the developers' requests, ensuring a smooth handoff for implementation.

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Design thinking

My Yarda design strategy involved thorough competitor research, user flow creation, and cohesive high-fidelity UI design that echoed their brand identity. This yielded a redesigned funnel with streamlined questionnaires, a captivating product page, and an intuitive dashboard for enhanced engagement. Working closely with developers ensured seamless implementation, addressing technical intricacies. I harmonized existing and new brand elements, incorporating illustrative graphics like lawn-evoking diagonal lines and dot grids, enhancing imagery and banners. Warm yellows, subtle greens, and vibrant terracotta hues completed the inviting and cohesive aesthetic.

Delivery

The final produce

The final outcome was a redesigned Yarda funnel, offering streamlined questionnaires, an effective product page, and an intuitive user dashboard to enhance engagement. The design featured a cohesive visual identity with illustrative graphics and a warm color palette, all implemented in collaboration with developers for a successful and inviting user experience.
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Portfolio

Testimonials

Don't take my word for it

Jack Morgan's testimonial

“Malak and I worked in the same team over two client projects at Academy Xi. In both projects she was extremely organised, kept both the projects running smoothly and worked brilliantly with everyone in the team. She worked efficiently, and contributed so much creatively, she has great ideas and a fantastic understanding of the UX process. She was excellent to work with both times, and would be a fantastic addition to any UX team..”

UX Designer @ Zurich Insurance Company
Jack Morgan's testimonial

“I collaborated with Malak for a couple of years at Shoreditch Design Studio. Throughout our time together, she consistently demonstrated a fantastic eye for design, complemented by strong UX/UI skills. In addition, Malak proved to be an invaluable asset to the team, showcasing excellent communication skills in direct interactions with clients.”

Creative Director @ Shoreditch Design Studio
Aidan Street's testimonial

"I worked with Malak on a UX team project for Collabor8 Thinkspace. From the outset I was impressed by her pragmatic approach to understanding and solving the problem space, always putting the user at the centre of any design thinking. She provided the team with in depth research and valuable insights early on in the project before taking a leading role in developing, designing and testing user focused solutions within design software. She communicates her thoughts clearly and always has something of value to say, this makes working with Malak really enjoyable and I would look forward to working with her again. She was a valuable member of the team and would be an asset to any UX team in the future."

UX team coordinator at Momentumgroup
Aidan Street's testimonial

"Malak, has a sound understanding of design principles and can take a project from concept to delivery with ease. She is not afraid to question and always looks for improvements to the customer experience."

Partner Sales Manager @
Amazon Web Services (AWS)
Kenneth D'souza's testimonial

“Malak is highly organised and insightful in the UX process, she thinks out of the box and has a keen eye for detail. She has a strong work ethic and is highly motivated individual. She is also a strong communicator with good design skills and a passion for UX..”

Senior UX Designer @ Symplicit
Pia Uch testimonial

“I worked with Malak on the Collabor8 Thinkspace project. She’s a driven, ambitious individual with a strong enthusiasm for the project. A skilled UX and UI designer that can turn a concept into reality upon client requests. Malak was dedicated to delivering high-quality works. She’s truly a user experience professional, knowing and working with Malak is a very pleasurable experience. Malak has an impressive work ethic that I would recommend her to any team!”

Product Designer at Frod
Billy Humble testimonial

“Malak is spectacular to work with, she works through the problem with the group and helps point out details that were overlooked, she is highly motivated and excellent communication skills. She adds great value to any Ui/Ux Team and I would highly recommend her”

UX Designer @ Defence Australia
Priya Venugopal's testimonial

“I worked with Malak on couple of projects. She has an excellent leadership skills when it comes to managing a project and team. She consistently demonstrated her solid work ethic and problem solving skills throughout the project. She is a great asset to any UX team!.”

UI Designer @ Contal Services
Adele Brizzi's testimonial

"I worked with Malak on a team project, she was a great team member and proposed a number of valuable ideas throughout the project. She took responsibility for decisions and develop a hi -quality prototype to deliver to the client. Would love to work with her again"

UX/UI Designer